Return Policy

Welcome to Aura Skin Care. Our Refund Policy is designed to ensure your complete satisfaction with our products. We understand that shopping online can be challenging, so we’ve created a straightforward policy to address any issues you may encounter with your purchase. Please read the following guidelines carefully to understand our refund process.

1. Eligibility for Refunds

 a. Product Returns
To be eligible for a refund, the following conditions must be met:

• Product Condition: Products must be returned in their original, unused, and unopened condition. Items should be in their original packaging with all seals intact.
• Return Window: Returns must be initiated within 30 days from the date of delivery. We cannot process refunds for products returned after this period.

 b. Non-Refundable Items
Certain products are non-refundable, including:

• Personalized or Custom Products: Items made to order or customized specifically for you.
• Sale or Discounted Items: Products purchased during sales or with special discounts may not be eligible for refunds.

2. How to Request a Refund

 a. Return Process
To request a refund, follow these steps:

• Contact Us: Reach out to our Customer Service team at support@auraskincare.com with your order number and reason for the return.
• Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the product.
• Ship the Product: Pack the product securely and ship it to the address provided by our Customer Service team. Ensure you use a trackable shipping method to prevent any issues with lost returns.

 b. Inspection and Processing

Once we receive your returned product, it will be inspected to ensure it meets our return criteria. Refunds are processed within 5-7 business days of receipt. You will receive a confirmation email once your refund has been approved.

3. Refund Methods

 a. Original Payment Method
Refunds will be issued to the original payment method used at the time of purchase. This may include:

• Credit/Debit Cards: Refunds will be credited back to your card.
• PayPal or Other Payment Services: Refunds will be processed through the original payment service.

 b. Processing Time
Please allow 5-10 business days for the refund to appear on your account statement, depending on your bank or payment provider’s processing time.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the replacement item.

5. Shipping Costs

 a. Return Shipping Fees
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item). In such cases, we will cover the return shipping fees.

 b. Original Shipping Fees
Original shipping fees are non-refundable. If your order qualified for free shipping, the cost of shipping will be deducted from your refund amount.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@auraskincare.com with your order number and a description of the issue. We will provide instructions for returning the item and issuing a replacement or refund.

7. Contact Us

For any questions regarding our Refund Policy or to initiate a return, please contact our Customer Service team:

Email: shailashanwaaz@icloud.com

Aura Skin Care is dedicated to ensuring your satisfaction with our products. We strive to provide a seamless shopping experience and appreciate your understanding of our Refund Policy.

Thank you for choosing Aura Skin Care. We look forward to serving you again.

Aura Skin Care – Where Every Glow Counts!